Paywizard rebrands as Singula Decision, launches new version of Subscriber Intelligence platform

Paywizard, the pay TV customer manager vendor, has rebranded as Singula Decision. The company said that the new branding reflects its “approach, technology and expertise” and coincides with the launch of a new version of its Singula Subscriber Intelligence platform. The new platform promises to aid users’ ability to react and change customer behaviour. The […]

Paywizard launches Singula subscriber intelligence platform

Subscriber intelligence specialist Paywizard has announced the full launch of its Singula platform. The full launch of the Microsoft Azure-powered and AI-driven subscriber analytics platform follows successful trials by a number of major European broadcasters.  Singula leverages AI and machine learning to provide pay-TV and OTT operators with subscriber intelligence and suggested actions in real […]

Bonnier Broadcasting partners with Paywizard

Bonnier Broadcasting has chosen Paywizard to boost the growth of its subscription-based over-the-top (OTT) television services. Bonnier will use Paywizard’s Agile platform to help grow its C More OTT service and the move comes as the Swedish broadcaster aims to expand its SVOD, pay-per-view, and in the future ad-based VOD services. “We currently have a solution […]

Paywizard partners with Verimatrix on QoE

Pay TV billing and payments company Paywizard has partnered with Verimatrix to let operators to use quality of experience (QoE) data sets. By tapping into more data through Verimatrix Verspective RT QoE updates, Paywizard said it will enrich the single customer view created by its recently launched subscriber intelligence platform, Paywizard Singula. “The more data […]

Paywizard launches AI subscriber intelligence platform

Pay TV-focused billing and customer relationship company Paywizard has launched an artificial intelligence-driven subscriber intelligence platform called Paywizard Singula. Singula is designed to let pay TV operators and OTT providers take a more data-driven approach to customer engagement by using subscriber insights and AI to reduce churn, grow average revenue per user and acquire new […]

Paywizard taps University of Edinburgh for AI expertise

Billing and customer relationship management specialist Paywizard has teamed up with the University of Edinburgh to develop artificial intelligence capabilities within its next-generation subscriber intelligence platform. The partnership will lean on the EPCC data science unit at the University of Edinburgh. The partnership will see Paywizard work alongside the data science team at EPCC to […]

Paywizard: viewers prefer OTT customer experience

Consumers prefer over-the-top services like Netflix and Amazon to traditional pay TV services at almost “every stage of the customer journey,” according to research by billing company Paywizard. Respondents gave OTT providers higher positive ratings in eight out of 10 categories – including making sign-up easy, recommending content, dealing with billing, and facilitating service cancellation. The only […]

US homes twice as likely to take OTT TV plus pay TV as OTT alone

Twice as many US households subscribe to both pay TV and OTT TV services as those who subscribe only to OTT service such as Netlfix, according to research commissioned by subscriber management specialist Paywizard. According to the research, based on a survey of 1,000 US consumers, 21% of households only subscribe to OTT services such […]

Paywizard: 26% have cancelled a pay TV service due to bad customer service

More than a quarter of consumers have cancelled a pay TV service in the past 12 months due to poor customer service, according to research by Paywizard. The TV service payments company found that 26% of people surveyed had cancelled a service because of poor customer service, and that 44% of people who had a […]

ITV Box Office taps Paywizard and Ostmodern for billing

ITV Box Office has selected Paywizard and Ostmodern’s recently launched pay-per-view solution, Venue, to bill viewers for accessing events like the World Boxing Super Series. Launched in September, Venue combines Paywizard’s subscription billing and content rights management system, Agile, and Ostmodern’s over-the-top platform, Skylark. Venue is designed to drive loyalty from pay-per view (PPV) viewers, treating […]

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