Today, many video and TV providers rely on customer service and social media channels to hear from consumers where the biggest quality problems are. In many cases, the customer service helpdesk goes through a script that ends with unnecessary service engineer roll-outs or hardware replacements.
This way of working needs to change, as it not only generates terribly high costs, but also has a negative impact on brand reputation, customer satisfaction and churn.
This new white paper features our bionic approach to this challenge. Where engineers’ continuous improvement efforts are supported by a combination of proven processes, state of the art technology and automation. Transforming maintenance and management into a maximum efficiency, low-cost endeavor.
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The pros and cons of FAST digitaltveurope.com/comment/the-pr…
20 June 2021 @ 13:38:00 UTC