Wireless technologies specialist Plume has struck two new partnerships that grow its presence in the German-speaking region.
Plume has also entered into a cooperation with Breko, the commercial platform of the leading broadband association in Germany. to make its platform and services available to the latter’s 200-plus service providers.
Deutsche Glasfaser is using Plume’s cloud- and AI-driven SaaS experience management platform which leverages the OpenSync open source framework and features the HomePass front-end smart home services suite and Haystack back-end support tools and data analytics.
The platform will enable Deutsche Glasfaser to expand its product portfolio with personalised service offerings , according to the pair. Use of HomePass will enable Deutsche Glasfaser to bring improved WiFi connectivity, AI-driven cybersecurity and IoT device protection, parental supervision, secure access controls, motion awareness, and other benefits to consumers, according to Plume. Plume’s Haystack also delivers real-time and predictive customer support tools.
“We are thrilled to partner with Deutsche Glasfaser, one of the fastest growing FTTH providers in Germany – they have made an astute decision in selecting Plume’s highly scalable cloud-driven experience management platform that will support their growth plans. While fibre supports the delivery of incredibly fast speeds to the home, it is Plume’s objective to enable providers to further enhance customer experience by providing a new bundle of smart home services that increase customer satisfaction and loyalty,” said Tyson Marian, Chief Commercial Officer, Plume.
Ruben Queimano, CCO, Deutsche Glasfaser, said: “As a pioneer and pacesetter in the industry and the leading fibre-optic provider for rural areas in Germany, we have already deployed one million FTTH connections and we will accelerate our growth in the future. The partnership with Plume, also a pioneer in their field, will help us to deliver the best internet experience to our customers, complementing a high-speed internet connection with a premium smart home experience. This includes the provision of a fully optimized and flawless WiFi experience delivered to every device.”
The partnership with Breko meanwhile will enable the latter’s members to launch Plume’s SaaS experience management platform with special pre-agreed terms.
“We look forward to working closely with the Plume team. With this cooperation, we can help our network operators understand and implement adaptive WiFi services to substantially improve the in-home experience for their subscribers,” said Jürgen Magull, Managing Director of Breko.
“Since it can be assumed that the work-from-home era will continue indefinitely, flawless connectivity and robust cybersecurity are high on the agenda of consumers, businesses and the service providers who serve them – our members can only benefit from the potential of satisfied customers along with increasing ARPU while reducing OpEx and lowering churn.”