Lyse Group-owned Norwegian service provider Altibox has tapped quality assurance specialist Agama Technologies to extend its Agama monitoring solution to include support for OTT companion devices. Agama’s solutions are now responsible for all monitoring, analytics and assurance across all types of devices.
Altibox, which provides TV and internet services in Norway and Denmark, chose Agama’s set-top client device monitoring system to provide information on service quality, viewer behaviour and device health. In addition to customers’ first-screen set-top devices, Altibox chose Agama’s solution to be deployed on all second-screen OTT devices to provide a more complete view of its video and Internet service quality and performance.
The Agama CDM solution provides real-time information on video service quality and viewer experience, as well as a module that provides customer data that is suitable for use in customer care applications.
“We believe that the Agama solution provides us valuable insight needed to continuously improve our service, and at the same time ensuring the best possible user experience for our customers. By expanding our current Agama solution to also cover OTT devices it will enable us to monitor our service quality from any content source to any end-user client in one aggregated view,” said Petter Røisland, Head of TV Tech at Altibox.
“We are confident that our CDM solution will further help Altibox to have a holistic view of the performance and quality of its video and Internet services, both on STB and OTT devices. We have a strong partnership with Altibox and we are happy to see that our solution is having a positive impact on its business. We look forward to continuing our partnership with Altibox and contributing to its continuing success,” said Mikael Dahlgren, CEO of Agama Technologies.
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