In a press release, the companies said that the combination of Plume’s suite of consumer and ISP services and Adtran’s global scale and broad portfolio of broadband gateways, ONTs and cloud management tools will enable service providers to deliver “exciting new smart home services”, such as Plume Adaptive WiFi, advanced parental controls, AI Security and Wi-Fi motion detection Plume Motion.
As part of the collaboration, Adtran will integrate Plume’s Customer Experience Management Platform via its Mosaic Subscriber Suite. This promises to offer ISPs a comprehensive single pane view of their access and smart home network.
OpenSync provides an open-source interface between Adtran’s Mosaic and the customer CPE, permitting cloud-based applications to access data and management control of the CPE.
Dan Whalen, chief product officer at Adtran, said: “The Adtran and Plume collaboration will vastly improve the consumer broadband experience while helping operators achieve faster time-to-market and time-to-revenue, improved analytics and performance capabilities, and fostering the creation of new and expanded high-value services.
“Service providers now have a best-in-class, complete, integrated customer experience solution that will dramatically reduce OpEx and customer churn while increasing customer satisfaction and average revenue per user.”
Tyson Marian, chief commercial officer at Plume, said: “Plume is excited to partner with Adtran. Together, our global reach will bring new opportunities for market expansion through our combined ISP relationships, technical know-how and Adtran’s extensive distribution network
“At a time when there is increased impetus to provide consumers with flawless and secure smart home experiences through self-install solutions, our services will complement Adtran’s product portfolio and also expand their service offering to their customers.”
Adtran currently services Tier 1 Telcos, MSOs, enterprise networks and SMBs in over 60 countries. Plume meanwhile is deployed in 16 million homes and manages over 750 million connected devices from its cloud.
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