Former Kabel Deutschland chief technology officer Lorenz Glatz has joined the board of data analytics specialist Guavus.
The company said that Glatz’s appointment is part of its on-going commitment to advance progress for the cable industry, following its strategic investment injection from Liberty Global and the launch of the latest version of Guavus Service Reflex 3, its analytics engine that combines network operations, care operations and field operations.
Guavus has also joined the SCTE Standards Programme, where it will collaborate and help shape the future of industry-wide standards for the deployment of network maintenance, service assurance and customer experience management solutions. The company will work with SCTE to ensure that big data analytics products and data assets are available to further initiatives such as the Energy 2020 programme, the Network Operations Subcommittee (NOS) and the Special Working Group on Readiness for DOCSIS 3.1.
“I see tremendous promise in Guavus’ products. They have pioneered a new category of service operations analytics that allow enterprises to not only correlate the impact network events have on service quality, but to take action in real-time to positively affect customer experience. This holistic approach, which can be applied to virtually any industry, is exactly what businesses need to compete, grow and succeed in today’s rapidly changing market,” said Glatz.
“We are fortunate to have a Board of Industry Advisors that are so effective and engaged and are now privileged to welcome Lorenz to the team,” said Anukool Lakhina, CEO and founder of Guavus.
“His expertise and guidance will be instrumental as we continue to extend into new markets around the world and to pioneer new products that allow the cable industry to exceed customer expectations across multiple channels, increase profits and rapidly bring new offerings to market.”