Major League Baseball inks deal with Zoom to power replay reviews

The Major League Baseball (MLB) has teamed up with video conferencing tech Zoom to power its replay review operations.  

The new Official Unified Communications Platform of MLB, Zoom Contact Center and the Zoom platform technology is aimed to enhance MLB games and improve viewing experience for fans.

During the 2023 Season, the MLB crew will connect to the Zoom Replay Operations Center using Zoom’s Contact Center solution during any replay review. On MLB Network and Apple TV+ viewers will be able to watch the Zoom Replay Operations Center in action live during replay reviews and an expert rules analyst will discuss replay reviews with the broadcast team.

Zoom’s all-in-one collaboration platform is integrated across several MLB clubs, platforms, and broadcast outlets.

MLB chief operations & strategy officer Chris Marinak, said: “We are always looking for innovative ways to leverage best-in-class technology to advance the MLB experience and deliver more to our fans. Partnering with Zoom, a category leader that reinvented the way we connect, was a natural next step for us. We are excited to integrate Zoom Contact Center and other Zoom platform technology into our gameday operations and continue to modernize experiences in a secure, reliable, and innovative way.”

Zoom chief marketing officer, Janine Pelosi said: “MLB brings together tens of millions of passionate fans every season. Zoom’s rapid pace of innovation and obsession with making human connection easier and better, is crucial to help MLB evolve its experience and deliver unprecedented transparency and access to its fans. With MLB leveraging Zoom Contact Center and Zoom’s all-in-one collaboration platform, we are able to truly show the world how a historical brand can continue to innovate and unlock new possibilities.”

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