From October 1, all existing contracts will be scrapped, meaning customers will be able to cancel their services at any time without paying a termination fee. Telenet said the new measure goes a lot further than the new Telecom Act requires. The Act asks operators to limit the termination fee to the first six months of the contract.
Some premium services, including Prime, Sporting Telenet and the TV Plus package, are exempt from the new measure and these customers will be required to pay a termination fee to end their contract.
“Telenet is constantly looking for ways to improve its offer and continues to invest in innovative and high-quality products appreciated by customers,” the operator said in a statement. “These improvements positively encourage customer loyalty. Customer satisfaction is indeed an absolute priority.”
ICYMI: O2 says it has ‘addressed concerns’ over Virgin Media merger in record quarter for Telefónica… twitter.com/i/web/status/1…
25 February 2021 @ 21:00:00 UTC
ICYMI: BritBox appoints ITV SVOD chief Reemah Sakaan to become international CEO digitaltveurope.com/2021/02/25/bri… https://t.co/c9MJzgaWty
25 February 2021 @ 20:00:00 UTC
Bharti Airtel launches advertising business digitaltveurope.com/2021/02/25/bha… https://t.co/eSvlFA3Jsh
25 February 2021 @ 17:00:00 UTC