UK TV service satisfaction beats broadband, says Ofcom

UK customer satisfaction levels for pay TV services are higher than that for broadband and mobile services, and Sky is well ahead of its pure telecom rivals in achieving high levels of customers satisfaction, according to the latest study by Ofcom. According to the regulator’s latest research, customer service satisfaction is highest in the pay […]

BSkyB set to scrap ‘British’

Pay TV operator BSkyB is set to scrap the ‘British’ from its trading name in the wake of the Sky Europe deal that saw it take control of a combined UK-Italian-German pay TV platform. UK-listed BSkyB is set to approve the move at its Annual General Meeting today, changing its name to Sky to reflect […]

Sky Deutschland replaces Murdoch with Darroch as head of board

Sky Deutschland has appointed Sky CEO Jeremy Darroch as the new chairman of its supervisory board, replacing James Murdoch who stepped down from the role at the firm’s AGM yesterday. Murdoch, who retains a seat on the Sky Deutschland board, gave up the post amid mounting pressure about his position on the board of Sky […]

Sky forced to withdraw ‘best ever’ ad

Sky in the UK has withdrawn an advert in which it claimed that its current broadband bundles were its “best ever” broadband offer after the Advertising Standards Authority (ASA) upheld a complaint from BT against the pay TV operator.  Sky withdrew the ad after it failed to substantiate the claim that offer was its “best […]

BT undercuts Sky to target hospitality market

BT is to aggressively target the UK hospitality market by making its three premium sports channels available from £77 (€96) a month to commercial premises, with two months available free of charge for those who sign up before November 24. According to BT, its offer will mean that a 65 bed hotel will be able […]

Fox execs leave Sky Deutschland board as Sky chiefs join

21st Century Fox president Chase Carey and Fox International Channels Europe and Africa president Jan Koeppen are stepping down from the board of pay TV operator Sky Deutschland following its acquisition by Sky, formerly known as BSkyB, to form a new pan-European pay TV giant. Carey and Koeppen will leave the board when their current […]

BSkyB completes Sky Europe takeover, rebrands as ‘Sky’

BSkyB has completed its takeover of Sky Italia and Sky Deutschland, with the new combined company to be known simply as Sky. The new company will be listed on the London stock exchange and will be headed by Jeremy Darroch, CEO of BSkyB, with Sky Deutschland CEO Brian Sullivan and Sky Italia CEO Andrea Zappia […]

Sky slams ITV for lack of clarity on retransmission

BSkyB has slammed UK commercial broadcaster ITV for allegedly failing to provide “concrete details” about how its demand for retransmission feeds from the pay TV operator would work in practice. In a blog posting published ahead of ITV’s quarterly results announcement this week Sky’s group director of corporate affairs, Graham McWilliam, said ITV had “gone […]

Cable operators top Netflix Euro-rankings

Netflix has published its second assessment of internet service providers’ performance in Europe since it launched in a batch of countries in September. In France, the rankings showed strong progress by cable provider Numericable and a slight decline in performance by ADSL providers. Numericable’s rollout of high-speed services meant that its October average stood at […]

Analysts downgrade BSkyB on Sky Europe concerns

Credit analysts have downgraded BSkyB after the UK pay TV platform moved a step closer to creating a UK-Italian-German operation, Sky Europe. BSkyB recently received acceptances to take a majority stake in Sky Deutschland, leaving it with 87.5% of the German pay TV platform. With full control of Sky Italia in Italy, BSkyB will then […]