Deutsche Telekom names new private customers chief with responsibility for TV service

Deutsche Telekom has named Wolfgang Metze as its new managing director, private customers at Telekom Deutschland.

Wolfgang Metze

Wolfgang Metze

Metze, who will take up his new post on August 1, will report directly to Telekom’s board member for Germany, Srini Gopalan.

Metze succeeds André Almeida, who is moving to a group development role responsible for investment management and tribe lead US, reporting to Thorsten Langheim, Telekom´s board member for USA and group development.

As director, private customers, Metze will be responsible for Deutsche Telekom’s fixed-network and mobile communications business. In addition to the strategy and implementation of the company’s fibre rollout in Germany, this includes customer experience and TV service Magenta Entertainment.

Metze was chief consumer officer (CCO) and member of the executive board of Teléfonica Deutschland until June 2022, when left this position at his own request. He had previously worked as SVP consumer business at Telekom Deutschland before joining Teléfonica in 2017.

“I would like to thank André for his outstanding leadership. André has been a huge part of the transformation journey at Telekom Deutschland. His passion for customers and the way he has driven NPS, the quality of teamwork and focus on outstanding go to market and the bold, game changing launches he has driven have together created a high performance Private Consumer Business. I am truly grateful for his passion and commitment and we will miss him. That said, I am delighted that he will move to another role within Deutsche Telekom, where I am sure he will work his magic again,” Gopalan.

“At the same time, I am delighted that Wolfgang is returning to Telekom. He is just the right person for the challenges ahead in the consumer market and in accelerating fiber rollout. Wolfgang brings a wealth of experience and has an impressive track record in strategy, governance and operational execution in multi-billion telecoms companies. He had made a lasting impression during his first time at Telekom and has also made a difference in his five years at Telefónica.”

Metze said: “My return to Telekom feels very good to me. I started here 22 years ago as a trainee, and I am now responsible for the private customer business together with a strong management team and many committed colleagues. After the great and successful time I had at Telefónica, I’m looking forward to my new role. We will turn customers into fans. We achieve this with the most customer-friendly and innovative products and services on the market and the best networks. Our customers will always be in the centre of our attention. The focus will be on profitable marketing of products for the entire household based on the most advanced fiber-optic infrastructure in Germany and the further convergence of broadband, TV, mobile communications and other services.”

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