The growing complexity of video delivery in a hyper-competitive environment means that TV operators and media companies are under growing pressure to cut costs while maintaining the high levels of service crucial to minimise churn and customer dissatisfaction.
To rise to this challenge, media companies are in many cases turning to specialised outsourcing and automation providers to handle day-to-day TV operations.
Digital TV Europe wants to know what the video industry’s leading minds think the key challenges and priorities are for service providers and media companies trying to optimise their investment TV operations. What are the key factors that contribute to churn? How far does outsourcing make sense? To what extent does automation provide a solution?
The editorial team at Digital TV Europe will use the survey results as the basis of an in-depth report that will be available to you free of charge.
Everyone who completes the survey before the closing date will be entered into our prize draw to win a £75 Amazon voucher. You must complete the entire survey to be entered into the prize draw (the survey takes approximately 10mins to complete).