Video services firm, Agama Technologies, will launch Series 5, the next generation of its solution for monitoring, assurance and analytics of service quality and customer experience.
Agama Series 5 is designed to help operators streamline their processes by allowing them to make decisions about everything from daily technical service operations and prioritisation, to how to package and market services, according to the firm.
The Series 5 is built to be a “broader support solution for video” operators and offers a platform-based architecture that lets multiple applications share enriched monitoring data.
“With Agama Series 5, in combination with our extensive domain experience, we can support larger parts of an operator’s organisation,” said Mikael Dahlgren, CEO at Agama Technologies.
“By making information that was previously confined to specific teams available to other users, in volume and adapted to their needs, we can enable great improvements in quality, efficiency and customer understanding across the video operator.”
Johan Görsjö, director of product management at Agama Technologies adds that Agama Series 5 will “add a solid foundation for continued development and expansion, modularity and openness to meet the needs of operators who want to implement an efficient and a data-driven way of working in their video operations both today and in the future.”
“With the release of Version 5.0, we’ve implemented a platform and application model to allow for massive scalability and data processing, added a new Media Usage application and also reworked the user interface for improved usability and interaction.”
Agama will exhibit at IBC on stand 4.A75
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22nd April 2019