Ofcom


Ofcom introduces ‘best deal’ rule for UK broadband, phone and TV operators

Broadband, phone and pay TV firms must tell customers about their best deals, Ofcom has announced. According to a statement from the regulator, broadband, TV, mobile and home phone companies will be required to tell their customers when their contracts are close to expiry and tell them about their best deals. Broadband, TV, mobile and […]

BT tops Ofcom pay TV complaints list

BT topped UK regulator Ofcom’s list of the most complained-about pay TV service providers in the fourth quarter of last year. The telco generated 12 complaints per 100,000 subscribers in the three months to December, followed by Virgin Media with 10 and TalkTalk with seven. Sky generated the fewest complaints, with only one subscriber per […]

BBC submits iPlayer plans to Ofcom

The BBC has submitted its plans to make more box-sets and more content available for longer on its iPlayer service to Ofcom following completion of the public interest test ordered by the regulator. The BBC said that its public interest test had shown that the planned changes, which would see programmes made  available on BBC […]

BBC chair criticises ‘red tape’ restrictions on iPlayer windowing

The restrictions on the viewing window for content available on the BBC iPlayer form a major barrier to the pubcaster meeting its remit of delivering a universal service as audiences turn to digital platforms, and regulator Ofcom’s approach runs the risk of “tying ourselves up in red tape and regulation at a time when media […]

New Ofcom speed code gives broadband and TV subs right to walk away

UK regulator Ofcom has introduced new rules giving consumers the right to walk away from broadband contracts that do not live up to promises made about speed, with the ability to drop TV services and fixed-phone packages purchased at the same time. The new code of practice introduced by Ofcom means that broadband operators must […]

Ofcom publishes draft no-deal Brexit broadcast licences

Ofcom has published draft broadcast licence templates that could be used in the event of a no-deal Brexit as it prepares for “all eventualities” relating to the UK’s departure from the EU. Currently the EU’s Audiovisual Media Services Directive (AVMSD) provides the basis for Ofcom’s broadcast licensing framework. The AVMSD’s ‘country of origin’ principle lets […]

Virgin Media tops Ofcom pay TV complaints

Virgin Media generated the highest number of complaints about pay TV to Ofcom in Q3 of last year, according to the media and telecom regulator’s latest analysis of complaints received. The Liberty Global-owned cable operator generated 19 complaints per 100,000 subscribers, mostly related to contract issues, followed by complaints handling and billing, pricing and charge […]

Ofcom: TV ‘of lessening importance’ as kids spend more time online

Children in the UK aged five to 15 now spend around 20 minutes more online, in a typical day, than they do in front of a TV set, according to Ofcom research. The UK broadcast regulator’s annual study on children’s media use noted that while TV sets are still used by almost all children, TV […]

BBC launches public consultation on ‘reinvention’ of iPlayer

The BBC has launched a public consultation on plans to “reinvent” the BBC iPlayer service, including making content available for at least 12 months after it is first shown as well as extending the availability of box-sets on the service. The move is the first step in the Public Interest Test ordered by regulator Ofcom […]

Ofcom seeking extension of accessibility rules to VOD providers

UK media regulator Ofcom has called for video-on-demand providers to be obliged to provide subtitling on 80% of their catalogues together with audio description on 10% and signing on 5% as part of an overhaul of accessibility regulations. The recommendations, if adopted by the UK government, would bring on-demand services in line with linear broadcast […]

1 2 3 30