Virgin Media tops Ofcom’s list as UK’s most complained about pay TV operator

Virgin Media has claimed the unfortunate title of being the most complained about pay TV operator in the UK, according to Ofcom. The media regulator has published its Q4 2019 consumer complaints data, and while consumers have had less truck with operators across the board the Liberty Global brand is still the pick of the […]

Ofcom names content standards and licensing chief

UK media and telecom watchdog Ofcom has named Alison Marsden has been appointed as director of content standards, licensing and enforcement. Marsden will head Ofcom’s team with responsibility for setting and enforcing content standards for television, radio and on-demand services and Ofcom’s broadcast licensing programme. She will also sit on Ofcom’s content board, a committee […]

Ofcom names content director to board

UK media and telecom regulator Ofcom has appointed Kevin Bakhurst, its content and media policy group director, to its board. Bakhurst joined Ofcom in 2016 and has overseen its work on content standards and policy, including taking on regulation of the BBC and preparations to become the regulator for video sharing platforms in the UK. […]

UK pay TV operators must now warn customers of end of contracts

From tomorrow, UK broadband and pay TV service providers must ow warn their customers when current contracts are ending and inform them how much they could save by signing up to a new deal, under new rules brought into force by regulator Ofcom. The regulator estimates that around 20 million customers are already out of […]

‘MP for Albert Square’ Oliver Dowden appointed secretary of culture

As a part of the British government’s cabinet reshuffle, Oliver Dowden has been appointed as the secretary of state for the Digital, Culture, Media and Sport (DCMS) committee. Dowden replaces Nicky Morgan, who was created a life peer in order to fill the gap between the December 2019 general election and the formation of a […]

Ofcom hires ex-Google exec as head of emerging technology

UK regulator Ofcom has hired Google executive Professor Simon Saunders as director of emerging technology. At Google, Saunders was head of connectivity partnerships for Europe, the Middle East and Africa. He has served with the tech giant since 2015, working with mobile operators globally on improving wireless connectivity through advanced technology. Saunders is a specialist […]

Ofcom appoints Melanie Dawes as CEO; becomes internet content regulator

British broadcast regulator Ofcom has announced the appointment of Dame Melanie Dawes as its CEO. Dawes replaces Sharon White, who announced she was to become chair of the John Lewis Partnership in June 2019. She will assume the role in March, with interim CEO Jonathan Oxley resuming his position as competition group director and board […]

Virgin Media tops Ofcom’s UK pay TV complaints table

Virgin Media generated the highest volume of pay TV complaints of all UK services providers to regulator Ofcom in the third quarter of last year, with Sky generating the lowest. Virgin Media generated 14 complaints per 100,000 pay TV subscribers over the quarter, with 44% of those being related to complaints handling. The other main […]

Ofcom unveils plans to supercharge UK fibre, close down copper network

UK regulator Ofcom has unveiled new plans to accelerate the slow rollout of fibre, including caps to what BT’s infrastructure arm, Openreach, can charge for access in urban areas combined with incentives for the infrastructure player to invest in rural areas. Opening a consultation on its review of the wholesale fixed telecoms market, Ofcom also […]

Ofcom removes licence from religious broadcaster Club TV

Ofcom has withdrawn the licence of Club TV, the broadcaster of Islamic religious channel Peace TV Urdu after ruling that one of its programmes had incited murder.  Ofcom wrote to Club TV on November 12 and 13 after the Peace TV channel rebroadcast Kitaab-ut-Tawheed – Part 59, a programme that the regulator had previously found […]

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