Ofcom has announced new measures that will require internet service providers (ISPs) to be “more realistic” about broadband speeds and meet minimum speed guarantees within a month. The UK broadcast regulator said that from March 1, 2019, ISPs must provide more realistic peak-time speed information upfront, reflecting the fact that broadband is typically not as […]
The FCC has voted to repeal net neutrality laws in the US, in a move that was welcomed by ISPs but has attracted widespread criticism from internet users and tech giants like Netflix. The Federal Communications Commission voted three to two in favour of rolling back rules that were introduced during the Obama administration, with […]
Ofcom has outlined plans to “close the gap” on the speeds that broadband providers claim to provide versus what they actually deliver to the end-user. The UK regulator is proposing enhancements to its existing Codes of Practise, designed to improve speed information at the point of sale and give customers the right to exit a […]
Netflix has said it will stop publishing error warnings in the US, blaming ISPs for poor playback, but at the same time criticised broadband providers for not providing enough capacity. In a company blog post, Netflix communications executive Joris Evers said that as part of a “transparency campaign” Netflix started a “small scale test in […]
Some 63% of people experience problems with their broadband, while 45% claim they suffer slow download speeds, according to a new report by UK consumer body, Which?. The study highlights poor speeds and bad customer service, and comes as Which? campaigns for Internet Service Providers (ISPs) to ‘Give us Broadband Speed Guaranteed’ so that customers get […]
