Tricolor employs Orange Business Services’s Genesys Engage for omnichannel contact centre
Russian operator Tricolor has announced a partnership with Orange Business Services to deploy an advanced omnichannel contact centre in the country. Tricolor, which reaches 12.2 million households across its services and is the country’s largest pay TV operator, will leverage the Genesys Engage multi-cloud solution to interact with customers across the country via voice, chat, […]
