Customer service ‘as important as content’

Customer service and experience are now as important as content and value for money when differentiating between TV services, according to new research. The Decipher study, commissioned by pay TV subscriber management firm Paywizard, said that as viewers increasingly take a “dip in and out” approach to pay TV and SVOD services, service is key […]

Sky leads UK catch-up market

Pay TV provider Sky leads the catch-up TV market in the UK, expanding its content offering 50% quarter-over-quarter in the last three months of 2013, according to new stats from digital media consultancy, Decipher.  The VOD Audit for Q4 2013 claims that Sky grew its catch-up TV offering to 3,181 programmes in the quarter, narrowly […]

YouView takes UK catch-up lead

UK connected TV platform, YouView, is now the largest catch-up TV provider in the UK, according to the latest stats from digital media consultancy Decipher. The firm’s Q3 2013 audit claims that the YouView platform’s catch-up assets grew by 25% in the quarter to 2,677 programmes, beating Sky, which has 2,592 content assets. In spite […]

Sky now UK catch-up leader, says Decipher

Sky’s catch-up service is now the “most comprehensive in the UK” according to digital media consultancy Decipher. In its quarterly audit of VOD on the major UK DTV platforms and OTT services, Decipher named Sky as leader in the catch-up space both in the number of channels it has and in its unique assets. However, […]