Churn

Network performance is main cause of cable churn, says study

Network performance is the key issue underlying subscriber churn in cable networks, according to a study carried out by cable technology outfit Teleste. The Finland-based company surveyed a number of cable and non-cable homes across 20 European markets. Out of 156 cable homes surveyed, 19 identified as ‘very probable churners’. Out of the 122 non-cable […]

Top three dominate as US OTT churn edges upwards

About 20% of US broadband homes had cancelled at least one OTT service in the last 12 months at the end of 2015, according to data from Parks Associates. Netflix has the lowest churn among US OTT services, with 5% of broadband households cancelling the service over the 12 months. According to Parks Associates, the […]

Christmas cheer will turn to churn for SVOD players

International SVOD platforms can expect a subscriber and viewing boost through the holiday season, with a sizable proportion of the new customers planning to churn when the festivities are over, according to new research. Digital billing and payments specialist Paywizard’s research reveals there will be a huge spike in usage of online TV services around […]

Intended pay TV churn rate doubles in six months

The number of UK pay TV subs planning to cancel their service has almost doubled in the past six months, according to new research commissioned by investment bank Liberum. Its consumer survey, conducted by Research Now, found a sharp increase in the proportion of people planning to cancel their current pay TV subscription with cost […]