ACSI


Disney+ beats Netflix in US consumer satisfaction rankings

Disney+ has topped the ranks of US streaming services for consumer satisfaction, beating streaming pioneer Netflix in the latest American Customer Satisfaction Index (ACSI) Telecommunications report. Disney scored a satisfaction rating of 80 just six months after launch, ahead of Netflix whose score slipped 1% to 78. Disney, which reported 54.5 million subscribers for the […]

SVOD customer satisfaction far exceeding that of pay TV

Customer satisfaction with streaming video services such as Netflix in the US far exceeds that for traditional pay TV services, according to the American Customer Satisfaction Index (ACSI), an annual survey of consumer attitudes to services including pay TV, video streaming, ISPs and fixed and wireless phone. Customer satisfaction with pay TV services fell 3.1% […]