Telefónica Servicios Audiovisuales (TSA) has announced a partnership with Agama Technologies to use its head-end assurance and analytics solution.
TSA said that it will use Agama tech to create a seamless viewing experience for its customers, with the company using Agama’s multicast analysers for its head-end monitoring needs, in combination with Agama widgets and dashboards. This will allow it to provide a full transport stream analysis and other additional network information in real-time.
Alejandro Benito, Platform & Networks Operation Manager at Telefónica Servicios Audiovisuales, said: “With the main purpose of establishing a satisfactory long-term relationship with our customers based on quality standards, TSA is using Agama monitoring tools. The system provides an exhaustive analysis of our transport streams from our contribution network. Not only does it cover the needs of our transport stream analysis, but also provides additional network information in a single view, which helps to have overall information from one service.
“The scalability of the system lets us grow as our business grows, minimising the CAPEX impact. Thanks to their GUI, fully customised with Agama Widgets, we can set specific views with the parameters needed. This allows us to have a customised view in the dashboard in real-time, but also check the logs for a more precise information with a recording of the event.”
Elie Khouri, senior account manager at Agama Technologies, said: “We’re very happy to expand our collaboration with Telefónica Servicios Audiovisuales, helping them to establish an unbreakable relation with their customers. Telefónica Group is an old customer of Agama, successfully using our powerful analytics and monitoring solutions for a while now. We look forward to continuing to support them in exceeding their customer expectations and expanding their business.”