Video technology provider Harmonic has launched a certification programme for technology partners to recognize their “continued investment in technical talent”, the company said.
According to Harmonic, its Certified Services Partner programme is designed not only to enhance customer confidence in participating partners, but also to foster continual improvement in the partner-provided support services afforded to Harmonic customers worldwide.
The programme standardises the discount terms and provides branding for partners in addition to their tier status – Platinum and Gold – with Harmonic.
Partners that are accepted into the programme will take specified Harmonic training courses. They will also complete an audit of their customer support processes, create procedures for communications and reporting with the Harmonic technical assistance centre, and participate in ongoing reviews.
“Our goal in creating the Harmonic Certified Services Partner programme is to continue to empower our partners to deliver not only pre-sales support, but also post-sales support — and to give them the tools and resources to better serve our customers,” said Spencer Hodson, vice-president, sales and channel strategy, operations and enablement at Harmonic.
“Partners have asked for this level of support from Harmonic, as services are a meaningful differentiator for their businesses. The programme will reward partners who invest in this service assurance process and pave the way for further certification and specialisation programmes.”
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27 January 2021 @ 18:24:00 UTC