UK-based, Tesco-owned TV and movie streaming service Blinkbox is using the viewer diagnostics capabilities of Akamai’s Sola Analytics platform to enhance its customer care activities.
According to Akamai, its viewer diagnostics software is designed to provide blinkbox with immediate access to individual account-level quality of service and experience information to help deliver efficient online support of each customer.
Data tracks back multiple billing cycles and includes activity summaries and records for behavioural and quality metrics such as errors, rebuffering and video quality metrics among others. Viewer Diagnostics is available as an add-on module to Sola Analytics, Akamai’s cloud-based video measurement and reporting product.
In addition to Viewer Diagnostics, Blinkbox is using Akamai Sola Sphere for content storage and delivery.