UK media and telecom regulator Ofcom received fewer complaints about pay TV and telecom services in the second quarter, with the quarter-on-quarter decrease in complaints the largest for a year.
In the pay TV sector, BT Vision was the most complained about service, with 0.25 complaints per 1,000 customers, six times the industry average despite a quarter-on-quarter improvement. BSkyB attracted fewest complaints – 0.02 per 1,000 customers, while Virgin Media was in line with the industry average at 0.04 complaints per 1,000 customers.
In the broadband space, Orange/EE generated the most complaints as a proportion of its customer base, at 0.32 per 1,000 customers. TalkTalk was the second most complained about broadband service provider, while Virgin Media attracted the fewest complaints at 0.06 per 1,000.
In the landline telephone market TalkTalk generated the most complaints and Virgin Media the fewest. In pay-monthly mobile services, T-Mobile was the most complained about, while O2 generated the fewest complaints.
PROMOTION: Live Webinar: The Secrets to Delivering Low-Latency #Live #Video, Globally - @llnw TOMORROW at 4pm GMT - hhttps://t.co/cBAVZIWQgi
23 April 2018 @ 09:22:00 UTC
#MostRead this week: #F1 unveiled its own plans for an #OTTTV service, to be launched in May in time for the hhttps://t.co/76qx8Jqkk3
22 April 2018 @ 09:05:00 UTC
DTVE: #TheWeekinView - @netflix: another stellar quarter in an evolving competitive landscape #SVOD #Disney #Sky hhttps://t.co/grljz7fDaH
21 April 2018 @ 16:04:00 UTC
#Crunchyroll debuts linear block in Brazilian market https://t.co/D12gTaeuwg
20 April 2018 @ 17:00:02 UTC
.@AMC_TV's #SundanceNow streaming service takes Sharon Horgan show https://t.co/fm5XwbBtAm
20 April 2018 @ 16:30:00 UTC