BskyB has partnered with Agama Technologies, which will provide its monitoring solution for TV service quality assurance to the UK pay TV operator.
Vlad Korotkov, senior design engineer at Sky, said: “We wanted to provide deep content level monitoring on all streams leaving our broadcast centres. The initial demand was driven by the operational and support teams who requested a system that would provide the ability to have a very detailed technical view on the quality of our channels.
“There were two main factors in our selection of the Agama solution: a single end-to-end QoE and QoS monitoring system; and, software flexibility to allow for future expansion.”
Mikael Dahlgren, CEO at Agama Technologies, added: “As a trusted service quality assurance partner, we look forward to working with the Sky team and providing the means for proactive management of both service quality and customer satisfaction.”
The Agama DTV Monitoring Solution is designed for continuous and real-time monitoring and QA of the end-to-end video delivery chain. It provides full transparency of the service distribution from pixel level in the head-end to what is actually experienced by each individual viewer, according to Agama.