BSkyB brings installation expertise in-house

BSkyB is to expand its workforce by bringing installation functions that were previously outsourced to a third party provider in-house.

The UK pay TV operator is expanding its workforce with over 700 engineers, key management and support staff set to join its Home Service and Supply team.  Sky has reached an agreement to bring the engineers, who install and service Sky customers’ in-home equipment, to Sky from outsource partner AVC. Under the terms of the deal, these engineers will move in-house to create one integrated nationwide team, according to Sky.

Dominic Shorrocks, director of Home Service and Supply, said: “We are delighted to have agreed a deal to bring the AVC engineers who work on the Sky contract into the Sky team. We believe transitioning to one team will enable consistent training and development for the engineers, giving them all of the benefits of working for Sky, whilst allowing us to take a further step up in the quality of service to our customers.”