Kabel Deutschland is using technology from customer service specialist Jacada to provide the operator with a single view of its customers.
“Customers demand a positive and productive experience every time they engage with a company. We are committed to delivering customer service technology that enables a company to achieve an effective and consistent customer experience,” said Gideon Hollander, CEO of Jacada. “Kabel Deutschland sought out leading technology solutions to help deliver a better customer experience and as a result they’ve shown their customers they value their business and will continue to make their needs a priority.”
Jacada said the operator had been able to reduce average handling time by almost 30% as a result of the implementation of its technology.
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