Alcatel-Lucent has launched an extended portfolio of software and services designed to improve the experience that consumers have with their smartphones, tablets and other connected devices.
The launch is based on Alcatel-Lucent’s 2008 acquisition of Motive and its recent creation of a new customer experience solutions group.
The Motive Customer Experience Solutions (CXS) portfolio is designed to proactively address the consumer experience, providing a suite of software and expert services to help communications service providers manage their customer relationships over a wide range of touchpoints, according to Alcatel-Lucent.
Motive CX Management is focused on getting new devices, applications and services up and running quickly, while Motive CX Analytics provides monitoring tools that track the performance of the devices, applications and services running on the network, according to the company. Motive CX Optimisation empowers communications service providers to provide their customers with the best service experience possible while making better use of network capacity. Alcatel-Lucent has also launched a consulting group – CX Consulting – comprising of a dedicated tam that will identify opportunities to improve the wide range of customer experience touch points within a service provider organisation, according to the company.
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