Telefónica has deployed test and measurement specialist JDSU’s Home Performance Management solution to monitor and troubleshoot service issues for its IPTV content and on-demand services.
Telefónica operates Spanish IPTV service Imagenio, which provides standard and high-definition programming to nearly 800,000 customers. JDSU’s centralised solution offers remote visibility into Imagenio’s home networks, using non-intrusive software to report on customer quality of service issues and to dispatch information in near real time to technicians.
“JDSU’s HomePM provides us with a quality solution that will allow us to improve the quality of the IPTV service we provide to our customers,” said Enrique Blanco, executive vice president of operations and planning at Telefónica. “JDSU’s high quality test and measurement solution will also provide us with a significant reduction on our operating costs.”
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